> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://gethookdai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 💬 Get Help or Send Feedback

Something not working, or an idea for making Gethookd better? Here's how to reach us — pick whichever suits what you need.

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## Send Feedback From Inside the App

The quickest way to tell us about a problem or suggest an improvement, without leaving what you're doing.

1. Click **Give feedback** in the left menu.
2. Pick the category that fits — for example a problem you've hit, or an idea you'd like to see.
3. Describe it in your own words and send.

It reaches the team directly, so there's no need to write a separate email.

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## Chat With Us

Click the chat bubble in the bottom-right corner of the app to talk to our support team. Chat is the best option when you're stuck and need a hand right away.

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## Email Us

Prefer email? Write to **support@gethookd.ai**.

Email works well for anything involving your account or billing, where it helps to have a written trail.

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## What to Include

Whichever route you pick, these make it much faster for us to help:

* What you were trying to do.
* What happened instead.
* A link to the page or ad where you saw it.
* A screenshot, if the problem is something you can see on screen.

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## FAQs

**Which should I use — feedback, chat or email?**
Use **Give feedback** for reporting a problem or suggesting an improvement, **chat** when you're stuck and want help now, and **email** for account and billing matters.

**Can I report a problem with a specific ad or brand?**
Yes. Send us the link to that ad or brand page along with what looked wrong — that's the fastest way for us to track it down.

**Does sending feedback cost credits?**
No. Getting in touch is always free.