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# 💸 Refunds: When You Can Get One

Nobody likes asking for a refund, and we'd rather make it clear up front than leave you guessing. Here's exactly when a refund is possible, when it isn't, and what we can do instead.

These are the terms from our [Refund Policy](https://www.gethookd.ai/refund-policy).

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## The short version

Refunds apply to your **first charge only** — the one taken when your trial ends. Whether it's approved depends on how quickly you ask and whether you've used the platform since.

| When you ask | Have you used GetHookd since the charge? | Outcome |
| ---- |
| Within 24 hours of the charge | No | Full refund |
| Within 24 hours of the charge | Yes | No refund — but see the alternatives below |
| 24–48 hours after the charge | No | 50% goodwill refund |
| 24–48 hours after the charge | Yes | No refund — but see the alternatives below |
| More than 48 hours after the charge | Either way | No refund |

Two more rules worth knowing:

* **One refund per account, ever.** If you've had one before, further charges aren't refundable.
* **Only the first charge qualifies.** Every renewal after that is non-refundable.

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## What counts as "using" GetHookd

Simply logging in doesn't count. These do:

* Searching or filtering ads on Explore
* Saving an ad to your Swipe File
* Creating a board or folder
* Spying on a brand with Brand Spy
* Generating Clone Ads
* Spending credits on any AI feature
* Saving an ad with the Chrome extension

If any of these happened after your charge, the "no usage" refund tiers don't apply.

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## Annual plans and credit packs

* **Annual plans** aren't refundable. Your access continues until the end of the term you paid for.
* **Credit packs** aren't refundable once you've spent any of the credits. If you bought one within the last 24 hours and haven't touched it, get in touch — we'll look at it case by case.

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## How to ask

Message us in the live chat inside the app, or email **support@gethookd.ai**. To save a round trip, include:

* The email address on your account
* Roughly when you were charged
* A sentence on what went wrong — it genuinely helps us fix things

We'll check it against the terms above and come back to you.

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## If a refund isn't possible

You're not stuck. Depending on your situation we can usually:

* **Downgrade you** to a smaller plan so you pay less from the next cycle
* **Cancel your renewal** so you're never charged again, while you keep access until the end of the period you've already paid for
* **Help you get value from what you've bought** — if something wasn't working or you couldn't find a feature, tell us and we'll sort it out :)

Just ask in the chat and we'll talk it through.

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## Related articles

* Cancel Subscription
* Manage Your Monthly Subscription
* Plans Overview: Choose Monthly or Annual
* Credits System Explained