💬 Get Help or Send Feedback

Something not working, or an idea for making Gethookd better? Here's how to reach us — pick whichever suits what you need.

Send Feedback From Inside the App

The quickest way to tell us about a problem or suggest an improvement, without leaving what you're doing.

1. Click Give feedback in the left menu.
2. Pick the category that fits — for example a problem you've hit, or an idea you'd like to see.
3. Describe it in your own words and send.

It reaches the team directly, so there's no need to write a separate email.

Chat With Us

Click the chat bubble in the bottom-right corner of the app to talk to our support team. Chat is the best option when you're stuck and need a hand right away.

Email Us

Prefer email? Write to support@gethookd.ai.

Email works well for anything involving your account or billing, where it helps to have a written trail.

What to Include

Whichever route you pick, these make it much faster for us to help:

• What you were trying to do.
• What happened instead.
• A link to the page or ad where you saw it.
• A screenshot, if the problem is something you can see on screen.

FAQs

Which should I use — feedback, chat or email?
Use Give feedback for reporting a problem or suggesting an improvement, chat when you're stuck and want help now, and email for account and billing matters.

Can I report a problem with a specific ad or brand?
Yes. Send us the link to that ad or brand page along with what looked wrong — that's the fastest way for us to track it down.

Does sending feedback cost credits?
No. Getting in touch is always free.

Updated on: 21/09/2026