Articles on: My Account & Billing

🥺 Cancel Subscription

We're sorry to see you go, but canceling your subscription is easy and transparent with our updated in-app cancellation flow.

💡 You can cancel any time directly from your account. This ensures full control over your billing and subscription status.


🔄 Step 1: Start the Cancellation Flow


  • Navigate to Settings from the left-hand sidebar (click on your profile picture from the bottom left corner in the sidebar).



  • Open the Subscription tab.
  • Click on the “Cancel Subscription” button in the top-right corner.



💬 Step 2: Tell Us Why You're Leaving


We want to improve, your feedback matters.


You’ll be prompted to choose one of the following reasons:


  • It’s too expensive
  • It’s hard to use
  • I’m missing key features I need
  • I switched to another product
  • I just don’t use it enough
  • Other (with option to write your own reason)


Based on your answer, we may show a follow-up question or provide options like discounts or alternatives.


💬 You can also start a live chat with our support team directly from the cancellation flow if you'd like to talk through your concerns or explore other options.


📌 Step 3: Review & Confirm


Before canceling, you'll be asked to acknowledge:


  • 📴 Your account and assets will be deactivated.
  • 🕒 You can reactivate your account within 12 months at the same conditions.
  • 💵 You may return at a different price if plans have changed.


🔐 Step 4: Final Confirmation in Stripe


Once you confirm in-app, you’ll be redirected to the Stripe Billing Portal.


  1. Complete the cancellation from Stripe’s dashboard.
  2. Look for the final confirmation message to ensure your subscription is canceled.


Important: Your subscription is only fully canceled once you see the confirmation message in Stripe.




❓Need Help?


If you’re unsure or facing issues:


  • Chat with us via the in-app messenger
  • Email us at support.app@gethookd.ai
  • We’re happy to answer questions or walk you through your options



Thank you for being a part of GetHookd.ai. 💙

We hope to see you again soon!


Updated on: 30/07/2025

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