🥺 Cancel Subscription

Before you cancel — did you know you can pause your subscription instead? Pausing is a great option if you’re taking a break but don’t want to lose your saved ads, boards, or spied brands. If you still want to cancel, the steps for that are further down. 🙂

Pause Your Subscription

Pausing lets you take a break for up to 3 months without losing any of your data. Everything you’ve built inside Gethookd — your Swipe File, boards, spied brands, products, brand profiles, unused credits — stays exactly where it is, ready for when you come back.

How to Pause

The pause option is offered inside the cancellation flow:

1. Log in to app.gethookd.ai
2. Click your account profile in the bottom-left corner
3. Select Subscription
4. Click Cancel subscription
5. When prompted, choose the Pause subscription option instead
6. Pick the date you want your subscription to automatically resume (any custom date up to 3 months out) and confirm

That’s it — no charges during the pause, and your subscription will auto-resume on the date you chose.

What Happens During a Pause

• No charges while paused — billing is suspended until your chosen resume date
• All your data stays intact — saved ads, boards, folders, spied brands, products, and brand profiles are untouched
• Unused credits are frozen — they don’t expire or refresh during the pause, and they’ll be waiting for you when your subscription resumes
• Access is paused — you won’t be able to use the platform until the resume date (or until you reactivate early, see below)

Resume Early

Changed your mind and want back in sooner? You can reactivate at any time:

1. Go to Settings → Subscription
2. Click Manage subscription — this opens your Stripe customer portal
3. Click Renew to lift the pause immediately

Your subscription resumes right away, and billing picks back up from that date.

Cancel Your Subscription

If pausing isn’t what you need and you’d rather cancel completely, here’s how:

Steps to Cancel

1. Log in to app.gethookd.ai
2. Click on your account profile in the bottom-left corner
3. From the menu, select Subscription
4. Click on the Cancel subscription link
5. Follow the steps and confirm the cancellation

Important Notes

• Your cancellation is handled securely through Stripe, our payment provider.
• Once confirmed, your plan will be canceled and access will remain active until the end of your billing cycle.
• You can re-subscribe anytime directly from your account.

FAQs

What’s the difference between pausing and cancelling?

Pausing temporarily suspends billing and access for up to 3 months — your data and unused credits stay put, and your subscription auto-resumes on the date you choose. Cancelling ends your subscription entirely at the end of your current billing cycle.

How long can I pause for?

Up to 3 months. You pick any custom date within that window for your subscription to auto-resume.

Will I be charged during the pause?

No — billing is fully suspended until your chosen resume date.

What happens to my saved ads, boards, and spied brands?

Nothing — they all stay exactly where they are. Your full account is waiting for you when you come back.

What happens to my credits during a pause?

Unused credits are frozen. They don’t expire or refresh, and they’ll be available again as soon as your subscription resumes.

Can I unpause before the resume date?

Yes. Go to Settings → Subscription → Manage subscription, which opens your Stripe customer portal, and click Renew. Your subscription resumes immediately.

Can I pause more than once?

Reach out to us in the live chat if you’d like to pause again after a previous pause has ended — we’ll help you out.

Updated on: 15/05/2026