🥺 Cancel Subscription
Canceling your subscription is simple with our new in-app cancellation flow. Follow these steps to proceed if you decide to cancel your account. We're always here to support you and gather feedback to improve our services.
Step 1: Access the Cancellation Flow
- Open the Account Settings page from the sidebar.
- Select the Subscription tab.
- Click "Cancel Subscription": You'll find the "Cancel Subscription" button in the top-right corner of the page.
Step 2: Share Your Feedback
To help us improve, you'll be prompted to select a reason for cancellation. Choose one of the predefined reasons:
- It's too expensive
- It's hard to use
- I'm missing key features I need
- I switched to another product
- I just don't use it enough
- Other (please specify)
Based on your selected reason, you'll see a tailored follow-up question. For instance:
- If you selected "It's too expensive", we may offer potential pricing options or discounts.
- A live chat button is available to discuss alternatives.
📍 Enter your response and click Next to proceed.
Step 3: Acknowledge Important Information
Before finalizing, you'll need to review and acknowledge the following:
- Account Deactivation: Your account and assets will be deactivated.
- Reactivation Window: You can reactivate your account within 12 months.
- Pricing Note: Rejoining after cancellation may result in a new price.
Step 4: Redirection To Stripe's Dashboard to Confirm the Cancellation
Once confirmed, you'll be redirected to Stripe's Dashboard, where you need to confirm the cancellation.
When done, you will see a confirmation message within the dashboard.
For any questions, don't hesitate to reach out directly to our support team via the live chat or email to support.app@gethookd.ai.
Updated on: 09/06/2025
Thank you!