🥺 Cancel Subscription
We're sorry to see you go, but canceling your subscription is easy and transparent with our updated in-app cancellation flow.
💡 You can cancel any time directly from your account. This ensures full control over your billing and subscription status.
🔄 Step 1: Start the Cancellation Flow
- Navigate to Settings from the left-hand sidebar (click on your profile picture from the bottom left corner in the sidebar).
- Open the Subscription tab.
- Click on the “Cancel Subscription” button in the top-right corner.
💬 Step 2: Tell Us Why You're Leaving
We want to improve, your feedback matters.
You’ll be prompted to choose one of the following reasons:
- It’s too expensive
- It’s hard to use
- I’m missing key features I need
- I switched to another product
- I just don’t use it enough
- Other (with option to write your own reason)
Based on your answer, we may show a follow-up question or provide options like discounts or alternatives.
💬 You can also start a live chat with our support team directly from the cancellation flow if you'd like to talk through your concerns or explore other options.
📌 Step 3: Review & Confirm
Before canceling, you'll be asked to acknowledge:
- 📴 Your account and assets will be deactivated.
- 🕒 You can reactivate your account within 12 months at the same conditions.
- 💵 You may return at a different price if plans have changed.
🔐 Step 4: Final Confirmation in Stripe
Once you confirm in-app, you’ll be redirected to the Stripe Billing Portal.
- Complete the cancellation from Stripe’s dashboard.
- Look for the final confirmation message to ensure your subscription is canceled.
✅ Important: Your subscription is only fully canceled once you see the confirmation message in Stripe.
❓Need Help?
If you’re unsure or facing issues:
- Chat with us via the in-app messenger
- Email us at support.app@gethookd.ai
- We’re happy to answer questions or walk you through your options
Thank you for being a part of GetHookd.ai. 💙
We hope to see you again soon!
Updated on: 30/07/2025
Thank you!