💸 Refunds: When You Can Get One
Nobody likes asking for a refund, and we'd rather make it clear up front than leave you guessing. Here's exactly when a refund is possible, when it isn't, and what we can do instead.
These are the terms from our Refund Policy.
The short version
Refunds apply to your first charge only — the one taken when your trial ends. Whether it's approved depends on how quickly you ask and whether you've used the platform since.
When you ask | Have you used GetHookd since the charge? | Outcome |
|---|---|---|
Within 24 hours of the charge | No | Full refund |
Within 24 hours of the charge | Yes | No refund — but see the alternatives below |
24–48 hours after the charge | No | 50% goodwill refund |
24–48 hours after the charge | Yes | No refund — but see the alternatives below |
More than 48 hours after the charge | Either way | No refund |
Two more rules worth knowing:
- One refund per account, ever. If you've had one before, further charges aren't refundable.
- Only the first charge qualifies. Every renewal after that is non-refundable.
What counts as "using" GetHookd
Simply logging in doesn't count. These do:
- Searching or filtering ads on Explore
- Saving an ad to your Swipe File
- Creating a board or folder
- Spying on a brand with Brand Spy
- Generating Clone Ads
- Spending credits on any AI feature
- Saving an ad with the Chrome extension
If any of these happened after your charge, the "no usage" refund tiers don't apply.
Annual plans and credit packs
- Annual plans aren't refundable. Your access continues until the end of the term you paid for.
- Credit packs aren't refundable once you've spent any of the credits. If you bought one within the last 24 hours and haven't touched it, get in touch — we'll look at it case by case.
How to ask
Message us in the live chat inside the app, or email support@gethookd.ai. To save a round trip, include:
- The email address on your account
- Roughly when you were charged
- A sentence on what went wrong — it genuinely helps us fix things
We'll check it against the terms above and come back to you.
If a refund isn't possible
You're not stuck. Depending on your situation we can usually:
- Downgrade you to a smaller plan so you pay less from the next cycle
- Cancel your renewal so you're never charged again, while you keep access until the end of the period you've already paid for
- Help you get value from what you've bought — if something wasn't working or you couldn't find a feature, tell us and we'll sort it out
Just ask in the chat and we'll talk it through.
Related articles
- Cancel Subscription
- Manage Your Monthly Subscription
- Plans Overview: Choose Monthly or Annual
- Credits System Explained
Updated on: 27/07/2026
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